This Terms agreement was last updated: May 23, 2018. This Terms agreement is effective as of: May 22, 2018.
Kleanhomz, primarily operates, controls and manages the Services (as defined below) provided by it from its office at DLF Phase 4, Gurgaon & Malviya Nagar, New Delhi.
1)Commercial:
a)Kleanhomz (P) Ltd (hereinafter referred to as ‘The Company’) reserves the right to change the prices of all / any services at its sole discretion without prior information to the customer.
b)For the purposes of this Agreement the Customer shall mean and include his/its nominee, assignee, agent, etc., Company shall mean and include Kleanhomz shall mean services to be provided by the Company as per the terms and arrangement made under this Agreement.
c)The Company shall provide all estimates & prices at the time of booking in good faith. For removal of any doubt it is made clear that the estimates shall not mean final amount to be received by the Company and shall be subject to cost increase on the basis of other factors, on case by case basis.The Company reserves the right to this change without prior infomation to the Customer.
d)Prices quoted for various services are subjective and are decided by The Company based on multiple factors.
e)For a One-time Service, The Customer agrees to pay the price quoted and confirmed and any other charges applicable to the Company in full prior to or immediately at the completion of the service on the same day.Any delay in paymentonce the day of the service will attract a collection charge of 500/- and an additional delay charge of Rs.100/- per day.
2)Services:
a)If the Customer requires any additional services or any kind of variations at the time the service is being performed, the customer shall contact us at 8800091734, who may agree to provide the additional services in its absolute discretion subject to an additional cost to be decided by Company.
b)The Customer shall provide a safe working environment at the premises for the operatives to perform the services.
c)The Customer shall be bound to inform to the Company, prior to the commencement of the service, any hazards, slippery surfaces, potential risks or damages in the premises to be serviced.
d)In case whereof, the entire liability arising out of such defect, hazards, etc. shall be the sole and absolute liability of the Customer.
e)Customer shall provide to the operatives/agents/employees/workers of the Company an unencumbered and unobstructed access to all service areas. The Company shall not be liable for non-performance of any services/any deficiency thereof, if the said is not provided by the Customer on the spot of the service. No claim of deficiency of service shall be claimed and entertained by the company once the job has been completed.
f)The Company shall not be responsible for any loss or damages incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of the Company.
g)The Company is not responsible for pre-existing defects, damages, stains and dirt that cannot be cleaned or removed with reasonable endeavour by the Company.
h)The effectiveness and durability of service provided by the Company depends on how the premise is maintained by the occupier/user after the service delivery and also the environment in which such premise exists.
i)The time indicated to perform the services is based on ideal conditions- there should be immediate, absolute and uninterrupted access to the premise to be serviced, no interruptions due to scenario like electricity/water outages, questions/queries by the client before or during the service delivery that might lead to delays.
j)The company shall not be responsible for any detrimental effects on surfaces, items, fabrics, materials, etc.owing to an unpredictable nature of surfaces, items, fabrics, materials, etc.
3)Liability:
a)YOU AGREE NOT TO HOLD KLEANHOMZ, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENTTHAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY KLEANHOMZ OR ITS AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION.
b)UNDER NO CIRCUMSTANCES WILL KLEANHOMZ ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME.
c)IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT KLEANHOMZ OR ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS IS LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU TO KLEANHOMZ DURING THE THREE MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE.
4)Acceptance of terms:
a)These Terms set forth legally binding terms for your use of our Platforms. By using, visit, accessing our platforms, you agree to be bound by this Terms, whether you are a “Visitor” (which means that you simply browse our Platforms) or you are a “customer” (which means that you have availed Kleanhomz service). If you do not accept the Terms, you should leave the Website and discontinue use of the Service immediately.
We may modify these Terms from time to time, and such modification shall be effective upon its posting on our platforms. You agree to be bound by any modification to this Agreement when you use our Website after any such modification is posted; it is therefore important that you review the Terms of Use regularly.
5)Privacy Policy:
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
6)Modification to or Termination website:
Kleanhomz reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms and conditions, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and Kleanhomz will post the amended Terms at the domain of www.kleanhomz.com/terms. It is your responsibility to review the Terms for any changes and you are encouraged to check the Terms and conditions frequently. Your use of the Website following any amendment of the Terms will signify your assent to and acceptance of any revised Terms and conditions. If you do not agree to abide by these or any future Terms and conditions, please do not use or access the Website.
